Policies & information
Last updated 4 November 2026
Terms & conditions
Bubble Pop Electric is operated by Bessie Hallam trading as Bubble Pop Electric, Hawthorn Bank Cottage, Cove Road, Silverdale, LA5 0SQ. You can contact us at hello@bubblepopelectric.co.uk.
Our letters are made to order from the name or word, size, finish, colours and patterns selected by you. Please check all spelling and selections carefully before placing your order. The on-screen preview is a helpful guide; colours, pattern positioning and finish may vary slightly between screens and the finished product.
Prices are shown in pounds sterling. The total product price, any pattern charges and delivery cost are displayed before you place your order. An order is accepted when we send your order confirmation. If there is an obvious pricing, availability or technical error, we will contact you to agree a correction or cancel the affected order and issue a full refund.
Nothing in these terms limits your statutory rights or excludes liability where it would be unlawful to do so. These terms are governed by the law of England and Wales.
Delivery
Every order is made especially for you. Please allow approximately 1–2 weeks for production and dispatch. This is a dispatch estimate and does not include the carrier's delivery time. If your order is likely to be substantially delayed, we will contact you.
Available delivery methods and charges are shown before checkout. Tracking details will be provided after dispatch where available. Local collection from Carnforth must be agreed with us before ordering. Once the order is ready, we will contact the customer to arrange the date, time and collection location.
Please check your delivery address before ordering and contact us immediately if you notice an error. If a parcel is returned because incorrect details were supplied or it was not collected, we may ask you to pay the actual redelivery cost. If tracking shows a problem or your parcel has not arrived, please contact us so we can investigate with the delivery provider.
Amendments, cancellations & returns
Before production begins: you may amend or cancel your order for a full refund. Email us as soon as possible at hello@bubblepopelectric.co.uk.
Once production has begun, personalised products cannot normally be amended, cancelled or returned because you have changed your mind. They are made to your specification using the name or word, size, finish, colours and patterns selected by you.
This does not affect your legal rights. If an item is faulty, damaged, incorrectly supplied or not as described, please contact us with your order details and photographs where possible. Depending on the circumstances, we will arrange an appropriate repair, replacement or refund and cover reasonable return costs.
Product information, care & mounting
Each letter is individually 3D printed and hand finished. Faint layer lines and small surface variations are natural characteristics of the making process and are not considered faults where they are consistent with the product description and photographs.
Letters are printed in coloured PLA, carefully prepared and finished with a clear gloss coating. The backs are intentionally left uncoated to provide a suitable surface for mounting.
Wall fixings are not included unless expressly stated. Choose fixings suitable for your wall surface, follow the fixing manufacturer's instructions and test an inconspicuous area first. Incorrect installation or removal may damage the product or wall.
For indoor decorative use only. Wipe gently with a soft, dry cloth and keep away from direct heat and prolonged moisture. Handle with care. These are decorative items, not toys, and should be installed out of reach of young children.
Privacy
We collect the information needed to process and fulfil your order, respond to enquiries and meet our legal and accounting obligations. This may include your name, email address, telephone number, delivery address, order choices and messages.
We use this information because it is necessary to perform our contract with you, comply with legal obligations and, where appropriate, pursue our legitimate interests in operating and improving the business. We share only the information required with service providers involved in payment, order administration and delivery. We do not sell your personal information.
Order and transaction records may be retained for up to six years where needed for tax, accounting, legal or dispute-resolution purposes. Enquiries that do not result in an order are kept only as long as reasonably necessary.
You may ask to access, correct or delete your personal information, or raise a concern about how it is used, by emailing hello@bubblepopelectric.co.uk. You also have the right to complain to the Information Commissioner's Office.
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